I want to buy a zine/some merch but I cannot back right now.
You will be charged when the campaign closes, so as long as you have the funds by March 13th you can back at any time!
After the campaign is over only digital zines and leftovers (if available) will be on sale.
Last updated: February 09, 2024 05:00
Can I buy digital zines after the campaign ends?
After the campaign ends, you will still be able to buy digital zines through our BackerKit pre-order store. This store will be linked to the campaign immediately after it ends.
Last updated: February 09, 2024 05:02
Can I buy physical zines or merch after the campaign ends?
Maybe, but do not bet on it!
We will produce a small number of extra books and merch pieces in case any packages are damaged or lost. If we have any leftovers after all backers’ orders are sucessfully fulfilled, we will put these on sale on our BackerKit pre-order store. Since we cannot confirm whether we will have any leftovers before fulfillment is complete, we cannot guarantee whether a particular article will be available outside of this crowdfunding campaign.
Last updated: February 12, 2024 16:27
How much will I pay for shipping?
We estimate shipping costs to be 10 USD for US orders, 21 USD for Canadian orders, and 30 USD for all other regions. This estimate is applicable for all levels with physical rewards.
Shipping costs may vary slightly if, for example you add several add-ons to your order, though we will do our best to keep these as low as possible.
Last updated: February 11, 2024 09:24
I want a specific type of merch but cannot afford to pledge at the level it is included at
Good news: most of our merch pieces can be purchased as add-ons! While the bundles offered as pledge levels are the ones that provide backers with the greater value, we wanted to still give everyone as much of an option to mix and match pieces as we could.
Last updated: February 12, 2024 16:28
Are you affiliated with the Anne Rice estate/AMC?
No, this is a fan project. Our fanzines and associated merch pieces are not official licensed products but rather transformative works created by fans inspired by the Vampire Chronicles book series and its many different adaptations.
Last updated: February 12, 2024 16:29
Why is the shipping cost for my order different than the crowdfunding estimate?
In order to make shipping more affordable for everyone (especially our international backers) we adjusted the shipping to be based on the total weight of your order rather than your tier. This way, people ordering less bulky items will pay a lower price than originally estimated. The prices should all be lower than the original estimates. The only case where it would not be so is if you add hefty add-ons that significantly raise the total weight of your order, which is something we mentioned might happen originally.
Last updated: April 15, 2024 23:13
What about taxes and fees from customs (for example EU/UK)?
Any additional taxes through customs will be the buyer’s responsibility.
Last updated: April 16, 2024 05:08
What if my shipment is damaged?
We will make every effort to carefully package all shipments with love and care and multiple layers of protection. However, we cannot guarantee that items will not be impacted during international shipping. Unfortunately, we will not be able to refund any loss, but we can offer to replace damaged items with our remaining stock (while supplies last). Please note that you would need to pay for shipping and taxes again.
Last updated: April 16, 2024 05:12
Why is my credit not showing up on the survey?
Some of our backers’ credit cards were declined when BackerIt processed them, so we were unable to issue a credit for your order. However, you will still have the opportunity to purchase the bundle you originally wanted through the survey’s ordering system.
Last updated: April 16, 2024 05:39
When will I receive the digital packages?
To ensure all backers can view the items simultaneously (to the best of our ability considering varying international shipping times), we’ll provide the digital package a few weeks after shipping starts. We’ll share a direct link via BackerKit’s pledge manager (though please note you need to be over 18 to receive the Encore digital zine add-on).
Last updated: April 20, 2024 13:25
Current Estimated Shipping Date: May 2024
Production is set to start at the end of April with shipping throughout May (and June, if needed). Digital goods will be delivered after physical goods have been dispatched.
Last Updated At: 04/15/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.